FAQs

How do I care my cashmere products?

our cashmere products can be washed often, but should not be washed after every wear. Washing your cashmere products will actually make it softer and will help reduce pilling.

How should I washed my cashmere products?

For Cashmere products, the washing process is simple. Start by hand washing the them in cold water, using baby shampoo or a mild alternative as the detergent. After this process, lay them flat to dry. This process is suggested rather than drycleaning, which can deteriorate the Cashmere. Moreover, all natural baby shampoo is less harsh on the fibres compared to a regular detergent. Cashmere can be washed often but it is not necessary after every wear.

To avoid 'Felting', a 'No Rinse' concept is best. This process avoids the Cashmere from being overhandled. Not all shampoo is 'No Rinse', so make sure you read the directions before using.

Do cashmere pill?

All natural fibres will pill. Pills are little balls of fibre that gather on your cashmere products , usually in areas of friction. Pilling is a natural occurence and will most likely happen on your cashmere products. To remove, start the washing instructions but stop when the product is still wet. This is the best time to pick off the pills with your fingers. This will keep your garment looking fresh and new.

DO NOT use a Sweater Stone as this may damage your them

How do I contact customer service department?

for Customer Service

info@alikacashmere.com

for Wholesale order

wholesale@alikacashmere.com

for Return/Exchange

sales@alikacashmere.com

How will I know if my order has been shipped?

After your order is processed and paid (which you will be notified for both), you will receive an email with your Tracking Information.